When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk.
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.
“The service here is second to none. Friendly and efficient staff and excellent dentistry. Sarah is top of her field, up to date with the latest industry developments,…”
“Wonderful dentist and hygenist, I had an emergency extraction over the Xmas holidays and decided to have my cleaning done in Jan with CSDP. Both were serviced superbly.…”
“This is the first time in my life where I actually enjoy going to the dentist. the whole crew is just amazing, efficient and professional. I won’t say…”
“My first time back in the office after months away and I needed to see the dentist urgently. The receptionist offered me an appointment on the day after…”
“I’ve had a root canal re-treatment at Carnaby Street Dental. Good value for its price. The quality of work is very good and it took only 2hrs for…”
“This is a fantastic practice. They take great care of my teeth and never over recommend treatments that I don’t need. The hygienist is great and they have…”
“I have been here both for a dental check up with Kathryn and specialist hygienist with Laura and having been scared of going to the dentist I am…”
“I recently had some Invisalign retainers made by Sarah Holmes and the service was excellent. I had used an Essix retainer previously I would never go back to…”
“A lovely practice with a genuinely lovely atmosphere. Everyone is friendly and willing to go the extra mile to help you. They listen and actually take the time…”